Privacy policy

CNCEDGE LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our CNC machining services.

Personal information. We may collect personal information that you voluntarily provide when you submit an RFQ or contact form, send us an email or call, upload CAD files or technical drawings, or enter into a purchase order. This may include your name, email address, phone number, company name, job title, mailing address, and project specifications.

Technical data. CAD files, technical drawings, blueprints, and engineering specifications submitted for quoting or production are treated as confidential business information and handled in accordance with any applicable non-disclosure agreements (NDAs).

Automatically collected. When you visit our website, we may automatically collect IP address, browser type, operating system, referring URLs, and pages viewed — used to improve the website. This information does not personally identify you.

• Respond to inquiries and provide quotes
• Process and fulfill machining orders
• Communicate about project status and delivery
• Send invoices and process payments
• Maintain quality records as required by ISO 9001:2015
• Comply with applicable export control regulations
• Improve our website and services

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service providers. Trusted vendors who assist with shipping, heat treating, surface finishing, or other subcontracted processes necessary to complete your order.
• Legal requirements. When required by law, regulation, or legal process.
• Business transfers. In connection with a merger, acquisition, or sale of assets.

We maintain strict confidentiality protocols for all customer data, designs, and specifications. Non-disclosure agreements (NDAs) are available on request to formalize data protection for sensitive projects. We use secure file transfer and access controls to safeguard your intellectual property.

We implement appropriate technical and organizational security measures to protect your personal information and technical data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee absolute security.

We retain personal information and project records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including ISO 9001:2015 recordkeeping), resolve disputes, and enforce agreements. Quality records are retained per our ISO 9001:2015 quality management system requirements.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse cookies or to indicate when one is being sent. Some features may not function properly without cookies.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications

We may update this Privacy Policy from time to time. The updated version is indicated by the "Last updated" date below. We encourage you to review this policy periodically.