Privacy Policy
Last updated: February 6, 2026
1. Introduction
CNC Edge ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our CNC machining services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit a request for quote (RFQ) or contact form
- Send us an email or call our office
- Upload CAD files or technical drawings
- Enter into a purchase order or contract
This information may include your name, email address, phone number, company name, job title, mailing address, and project specifications.
Technical Data
CAD files, technical drawings, blueprints, and engineering specifications submitted for quoting or production purposes are treated as confidential business information and handled in accordance with any applicable non-disclosure agreements (NDAs).
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to improve our website and does not personally identify you.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Process and fulfill machining orders
- Communicate about project status and delivery
- Send invoices and process payments
- Maintain quality records as required by ISO 9001:2015
- Comply with applicable export control regulations
- Improve our website and services
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted vendors who assist with shipping, heat treating, surface finishing, or other subcontracted processes necessary to complete your order
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Confidentiality & Data Protection
CNC Edge maintains strict confidentiality protocols for all customer data, designs, and specifications. Non-disclosure agreements (NDAs) are available upon request to formalize data protection for sensitive projects. We implement secure file transfer and access controls to safeguard your intellectual property.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information and technical data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information and project records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including ISO 9001:2015 recordkeeping requirements), resolve disputes, and enforce our agreements. Quality records are retained in accordance with our ISO 9001:2015 quality management system requirements.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: